Policies

Return & Exchange Policy

Thanks for shopping at Annalee

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging with tags still attached.

Your item needs to have the receipt or proof of purchase.

 

Exchange

You have 7 calendar days to exchange an item from the date you received it.

To be eligible for an exchange, your item must be unused and in the same condition that you received it.

An exchange can only be made with a product of equal or lesser value than your original purchase. 

Your item must be in the original packaging with tags still attached.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card via Stripe (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Contact Us

If you have any questions on how to return your item to us, contact us.